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How do I update the OS?
See Building X Devices Application User Guide
How do I update FIN?
See Full Installation Guide page 16 “Updating distributions”
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Remove power from the F200.
Press and hold the SCV button.
Apply power to the F200.
The lights will be on for about 5 seconds and then turn off.
When the run RUN light turns on about 20 seconds later, release the SVC button.
The lights will turn back on for approximately 10 seconds and then turn off.
Wait until the run RUN light turns on solid. The controller has been factory reset, which should take about 20 seconds.
Then to access the Gateway, double press the SVC for the light to be solid red. Once solid red, access to gateway at https://169.254.169.254 will become available.
Note: If you can connect locally to the gateway, you can click on the Maintenance and click the Reset to Factory button as an alternative method.
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Upgrade to version 5.1.5.154 and higher
Upload the snapshot via a local web browser connection. Don’t use Building X or Edge2Cloud.
Change the HTTPs Timeout Property to 300,000. The HTTPS Timeout property can be found in the Host Settings in the HTTP Section. . However, we don’t recommend keeping 300,000 timeout as the default period for performance reasons.
If all else fails, contact your local support channel.
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If the device is registered to Edge2Cloud, the cloud user can log in and enable and/or create a new user to access the instance.
Perform a "Reset Configuration" in the gateway settings of the device. This action will delete the app data such as the project, users, and gateway settings. After the device reboots, the user must reconfigure the gateway network settings and re-onboard the F200 using Building X.
How large of files can we upload?
The guideline is to maintain disk usage below 90% of the total capacity. Look at the Disk Space in the Host → Debug for current and total capacity. With that, the user can have 1 or more large file(s) as long as they are under that percentage threshold.
Is there a project size limit?
The guideline is to maintain disk usage below 90% of the total capacity. Look at the Disk Space in the Host → Debug for current and total capacity.
How many history trends can be stored?
The guideline is to maintain disk usage below 90% of the total capacity. Look at the Disk Space in the Host → Debug for current and total capacity.
Why do my graphics take a long time to load or timeout?
This could be a number of things, but most common scenario indicates that large images without compression are being used for both the graphic and graphic thumbnails. Without compression, it takes the browser more time to render them. We strongly advise to use images that use compression, as this has a significant impact on performance. For graphic thumbnails, size of 122px by 66px would be preferred.
How to transfer a project from a server to embedded or vice versa?
When it comes to moving projects between different instances, we recommend to use the Snapshot feature. You can create, backup and restore a snapshot to another instance. Visit the Snapshots Tree documentation for more info.