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Maintenance and Support
Platform Support Guideline
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Platform Releases: No
Extensions Packs: No
Service Packs: No
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Note: Platform Releases, Extension Packs, and Service Packs are provided via secure download |
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. OEMs / distributors are informed by Sales about new releases and new builds being provided via E-Mail. |
Maintenance purchase for FIN Framework is different, depending on the deployment:
Deployed on a server or industrial PC: Generally, circa 18% of the then-current product license price, the exact price can be taken from the then-current price list - Deployed on OEM embedded hardware: Maintenance is generally included, provided that the customer has an active Distribution contract. Maintenance is only provided through the original supplier of the OEM embedded hardware product.
The ini al 12 months after a product was licensed include Maintenance. After this date, Maintenance needs to be purchased. In order to get access to Maintenance for an instance, all products that the license consists of the need to be under Maintenance.
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Example: Customer purchases in Jan 2019 100 CAPs, March 2019 100 CAPs and April 2019 100 CAPs which are within one license and provided into one instance (and Host ID). In order to receive Maintenance for this instance, the Customer needs to have all three line-items under Maintenance on the day of updating or upgrading the installed software.
Pro Rata Concept:
In order to simplify Maintenance, all licensed products are due on January 31st of the Calendar Year. After the 12 months courtesy period, Customer needs to pay the ini al X months un l January 31st pro rata versus a full year purchase. After this date, Maintenance renewal is due every year again on January 31st, paid forward for minimum a full 12 months. Through this, the process effort of renewal is reduced for our OEMs / distributors and their System Integrators / Installers.
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Example: Customer purchases in October 2019 100 CAPs. For the ini al 12 months un l October 2020, maintenance is included in the ini al purchase. For the period from October 2020 to January 31st, 2021, 3/12 of the Maintenance are due (pro rata for Nov/Dec/Jan versus full 12 months). After this, another 12 months Maintenance can be purchased un l Jan 31st, 2022, and after this another 12 months un l Jan 31st, 2023.
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Important |
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: For those CAPs within a license and instance that have been bought prior to the release of FIN 5 (and the new price list), the Maintenance due forth-going is only on the purchased CAPs. In this case, we will free of charge stock-up to 100% HIS tags un l July 31, 2021. |
License and Software Maintenance
Licenses include a maintDue date which determines when the maintenance is scheduled for renewal. When maintenance is allowed to lapse, the software will continue to function. However it cannot be upgraded to newer versions, nor is the online weather service available. Lapsed licenses may be restored to active status by paying back due maintenance.
The maintenance due date is the first day of the month the license was created (the maintenance month). If maintenance is not paid by the last day of the maintenance month, then the license is considered lapsed. At this time there is no loss of functionality. A full month's grace period is provided to resolve maintenance payment. After the grace period, the weather service is disabled and updates are not available.
Once maintenance is paid, you will need to update your license file.
Here is a specific example to illustrate the process:
Purchase date is Jan-2020
Maintenance is due in Jan-2021; warning banner appears indicating that the maintenance is about to expire.
Maintenance lapses on 1-Feb-2021; alert banner appears indicating the license maintenance has expired (Grace period is activated for the rest of the month)
Grace period ends on 1-Mar-2021; weather service is disabled. License will not work on future software updates.