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When a new license is created or when maintenance is added, the individual part numbers added will appear as “line items”.
Upon creation, a line item’s Authorized field is set to “no” (unauthorized) which means it has not yet been authorized by a J2 Agent. If any individual line items contained within the license is left unauthorized, then the 'Authorized' field at the license level will also read as ‘No’.
In order for a line item to be authorized, the Distribution Partner must provide J2 with a PO to cover the cost of the unauthorized line item(s) via orders@j2inn.com. In addition to the part numbers, and cost, the information on the PO must include the following:
License Authorization Order |
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4. Once the PO is processed, the license will be matched to the PO and set to “Authorized”.
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If any additional edits need to be made that involve modifying the Host ID, line items, or any properties that are not directly editable by the License Admin, the admin should contact support@j2inn sales@j2innovations.com.
Adding CAPS/Maintenance to an Existing License
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