...
Ticket Type | Ticket Priority | Business Days to Resolution |
|---|---|---|
All Tickets | Blocker | 3 Days |
Bug & New Feature | CriticalSevere | 130 Days (6 months) |
Bug & New Feature | Critical Severe (premium) | 65 Days (3 months) |
Bug & New Feature | Standard | 520 Days (2 years) |
Support | Standard | 21 Days (1 month) |
...
Ticket Type | Ticket Priority | Business Days to First Response |
|---|---|---|
All Tickets | Blocker | 1 Day |
All Tickets | CriticalSevere | 3 Days |
All Tickets | All others | 6 Days |
...