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Building X Portal FAQs

How do I move organization’s from one group to another?

  1. Log into FIN Stack (or the customer branded version).

  2. Go to Folio and make a Snapshot of the project to download it locally (https://finproducts.atlassian.net/wiki/spaces/FINFramework/pages/770708256/Folio+Menu#Make-Snapshot).

  3. Log into the Horizon Portal under Customer's Organization subscription.

  4. Delete the device from the current organization/group.

  5. Add the device to the new organization/group.

  6. Activate the device on the new organization/group.

  7. This will reset the installed distribution. The distribution has to be installed again.

  8. Once the software is running, login to the software UI and re-upload the license (Licenses).

  9. Upload the Snapshot captured in step 2 (https://finproducts.atlassian.net/wiki/spaces/FINFramework/pages/770708256/Folio+Menu#Upload-Snapshot).

  10. Re-connect the device to Edge2Cloud (https://finproducts.atlassian.net/wiki/spaces/Edge2Cloud/pages/1713768749/Edge2Cloud+guide#Edge2Cloud-in-FIN).

How do I update the OS?

See Building X Devices Application User Guide

How do I update FIN?

See Full Installation Guide page 16 “Updating distributions”

Will I lose my users and projects when updating FIN?

The only time a project and users would get deleted is if you:

  • Reset Configuration

  • Factory Reset

  • Or delete a device from the Horizon portal and re-activate it using the Activation key when moving it from one subscription to another.

Gateway FAQs

What happens if I do a factory reset?

Doing a factory reset, all configuration data and installed apps will be deleted. The activation ID doesn't change and the device will still be registered in the portal. After the reset has been completed, you can remotely access the device logging in to the gateway with the default username and password. You’ll then need to re-install the applications.

F200 Project FAQs

How to re-register to Edge2Cloud on a F200?

In order to be able to register this instance again to Edge2Cloud, the cloud.ks file in the FIN directory needs to be deleted to clear the identity it had before. This would have to deleted when connected to the FIN instance locally for security reasons.

To do this, follow the below steps.

  1. Connect to the FIN instance locally not via Edge2Cloud

  2. Open the Folio app → Launch

  3. Run this function: finEdge2CloudResetDeviceRegistration()

  4. Refresh the browser and try to re-register the instance again (a restart is not required)

My snapshot fails to download, what can I do?

This issue occurs when a project is likely to have some large files. If you come across this on small devices such as F200, you can get around by increasing the HTTPS Timeout property to about 10mins. However, we don’t recommend keeping this long timeout for long periods of time for performance reasons.

The HTTPS Timeout property can be found in the Host → Settings → under the HTTP section.

How to delete a project on an F200?

  1. Log into the project to be deleted

  2. Go to Folio → Launch

  3. Enter the query below with the projName and current.
    Replace “demo” with whatever your project name is.
    Replace “2024-01-01” with the current date (YYYY-MM-DD format).

    projDelete(@p:demo,"2024-01-01")

  4. Refresh and that’s it. Host page will appear. A restart is not required.

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