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Debug Info

Debug Info

Aug 26, 2025

The Debug Info tool allows the user to view information about selected connectors in one single view.

Navigation

1. The user will have to navigate to the DB Builder tile which will be underneath the System Integrator Applications section

2. Once inside, the user has to navigate to the Connector Tree > select the appropriate protocol tree corresponding to the connector being used.

  • On the right side, the user will select on a connector

  • Then select Debug button on the bottom bar

3. After clicking it, a window will pop-up called Debug Info

  • The tool will show different information depending on the type of connector type the user selected

Among the information displayed, the user can see:

  • the ID of the connector

  • the displayed name

  • the status

  • the last ping

  • the last poll

  • last time the connector failed (lastConnFail)

  • points from the connector that exists in the database

  • errors if any

  • device info

  • Actor and ActorPool

Examples for BACnet and Haystack:

BACnet

Haystack

BACnet

Haystack

For BACnet connectors the user can see:

  • device name

  • vendor name

  • model name

  • protocol version

  • status

  • segmentation

  • COVEnabled

For Haystack connectors the user can see

  • the URI

  • the product of the device

  • the module